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Manager, Quality Assurance - REQ 711 at Mitsubishi

Mitsubishi Electric Trane HVAC US LLC is looking for a Manager, Quality Assurance in Suwanee, GA.


The Quality Assurance Manager oversees the day-to-day activities of the quality assurance team focusing on identifying quality issues for products in-market, defining countermeasures, and managing correction of quality issues in a timely fashion. The QA manager also proactively maintains quality standards through routine product packaging reviews, vendor audits, and direct collaboration with overseas production QA teams.
The essential functions of the position include, but are not limited to the following:
  • Organizes and analyzes data to support identification of potential quality issues.
  • Defines, documents, deploys, and manages product quality related countermeasures.
  • Manages quality assurance related processes with a persistent focus on continuous improvement.
  • Develops and disseminates appropriate product quality related communications and reports to customers, field personnel and senior leadership.
  • Evaluates and recommends improvements to product packaging.
  • Schedules, plans, and manages routine quality assurance and technical working group meetings involving appropriate stakeholders.
  • Oversees the development and maintenance of detailed quality issue tracking reports and logs.
  • Leads process improvement, MDI activities and team huddles with a persistent focus on daily improvement.
  • Maintains a detailed accounting of all expenses and reimbursements associated with product quality issues.
  • Oversees the vendor quality audit process.
  • Compiles and submits routine reports for senior management review.
  • Manages invoicing of and receivables related to product quality related activities.
  • Liaises with overseas factory, field service, warranty, and service parts management teams with a primary focus on clearly identifying and resolving product quality issues.
  • Facilitates planning, execution, and evaluation of quality team member annual performance goals.
  • Manages quality department P&L including budgetary forecasting and monthly maintenance.
  • Manages quality assurance laboratory operations ensuring safety compliance and regulatory adherence.
  • This position requires up to 40% travel.
  • Perform other duties as assigned


  • Bachelor’s degree in Business or a technical discipline preferred.
  • Minimum of 7 years of experience in the HVAC industry.
  • Ability to effectively manage both local and remote staff.
  • Highly enthusiastic and energetic person capable of building strong teams and cross-functional relationships.
  • Personal accountability, strong time-management skills, and exceptional organizational skills are a must.
  • Ability to manage multiple complex projects simultaneously.
  • Strong analytical and problem-solving skills and an aptitude for technical concepts.
  • Ability to communicate effectively, both orally and in writing, and through formal presentations.
  • Comprehensive working knowledge of the tools included in the Microsoft Office Professional Suite.
  • Ability to translate complex thoughts and ideas and communicate them in an easy-to-understand form.
  • Ability to effectively facilitate discussions and influence without authority in a team environment.
  • Ability to work remotely and independently with little direct daily supervision.
  • Demonstrated personal accountability, strong time-management skills, and organizational ability.
  • Ability to work and lead a team without direct daily supervision in a fast-paced environment.
  • Ability to adapt quickly to changes in goals and objectives.

The base pay range for this position at commencement of employment is expected to be between $104,000 and $143,000/ year however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Employees may also take up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible.


Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent – 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products, systems and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions® and Variable Refrigerant Flow (VRF) air-conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency, comfort and control.
The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating, Trane® / Mitsubishi Electric and American Standard® Heating & Air Conditioning Mitsubishi Electric. More information is available at www.metahvac.com . We offer an excellent compensation and benefits package including 401(K).
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.
Click here to view the EEO is The Law Poster and the supplement .
Applicants with a disability who need assistance with the application process may contact Human Resources by email at employment@meus.mea.com or by calling 714.229.3813.

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