Front Office Service Advisor at ManpowerGroup

Posted 5 days ago

Our client is a Swedish international market-leading global provider of credit management services, with more than 10,000 employees in 25 countries. They offer services designed to measurably improve clients' cash flow and long-term profitability by managing customers late payments and collections as well as purchasing receivables.

As a Front office Service advisor, you will:

  • Be at the forefront of the business, handling multiple channels inbound/outbound interactions to support customers located in Norway.
  • Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by the company's values.
  • Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.
  • Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation
  • Reflect our clients in a positive and professional manner
  • Thrive to achieve business targets and meet individual and team KPIs.

We are looking for candidates that demonstrate:

  • Native or High level in Norwegian or Danish and High in English both spoken & written.
  • Customer support experience (not compulsory but will be positively valued).
  • Willigness to move to Málaga (Spain) in an office base job.

We offer you more than a job

  • Opportunity to participate in the development of a front-running service center.
  • Professional growth and development opportunities in a diverse and international financial working environment.
  • Market-leading remuneration package including a competitive base pay (including two extra salaries per year), attractive bonus scheme, private health insurance, and ticket restaurants.
  • Permanent full-time employment contract.
  • Relocation support and assistance.
  • Continuous learning program to develop your skillset and ensure your success
  • Central offices are located in Fuengirola (Malaga), near the major highway, bus stations, and 10 min walk from the central public train station.