HR & Payroll Associate Netherlands - Dutch Speaker at Northgate Information Solutions

Overall objective of the Role

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

Delivery Key responsibilities:

  • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs

  • Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks

  • Where applicable ensure Data Management is performed accurately and on time

  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard

  • Support with administration of recruitment requisitions, creation and communication of job offers, monitor job offers.

  • Support users on how to navigate and use recruiting applications, learning applications, performance applications, succession planning applications and compensation applications.

  • Support and maintain the learning management system.

  • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs

  • Proficient in using systems and tools

  • SOC Controls completed on time and with the necessary evidences

  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

  • Highlight to Service Manager any deviations from the standard scope of service

  • Ability to recognize and deal appropriately with sensitive and confidential information

  • Successful completion of all learning objectives

  • Time Recording to be completed accurately and on time

  • NGA Security Standards are adhered and followed

  • Contribute to team meetings and raise any issues immediately to your Service Manager

  • Ensure you are up to date with all NGA HR announcements and communications

  • Build good relationships with all lines of businesses where appropriate

  • Update internal stakeholders, when needed, in a timely and accurate way

  • Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

  • Adherence to all Security and Compliance procedures

  • 100% Attainment of customer SLA agreements

  • Adherence to quality standards

  • Demonstrate professionalism and act responsibly

NGA Core Competencies

  • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

  • Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

  • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

  • Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities

  • Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way


Professional /
Job Experience

  • Knowledge of MS Office tools such as Excel, Word, and PowerPoint

  • Flexibility to support a global and fast paced environment

  • Attention to detail

  • Excellent written and verbal skills

  • Self-motivated and a willingness to learn

Academic Degree
Education and Training


  • High school diploma or equivalent

  • 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment

  • HRIS knowledge


  • Experience working with HR and payroll data

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