Dutch Speaker, Payroll Senior Associate at Northgate Information Solutions

Overall objective of the Role

To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

Delivery Key responsibilities:

  • Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

  • Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs

  • Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks

  • Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities

  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard

  • Independently process administration of recruitment requisitions, creation and communication of job offers, monitor job offers.

  • Support users on how to navigate and use recruiting applications, learning applications, performance applications, succession planning applications and compensation applications.

  • Independently maintain the learning management system.

  • Support System Maintenance Testing

  • Liaise and transact with Third Parties

  • SOC Controls completed on time and with the necessary evidences

  • Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence

  • Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice

  • Maintenance of DWIs to ensure processes are up to date and reflective of the service

  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

  • Highlight to Service Manager any deviations from the standard scope of service

  • Ability to recognize and deal appropriately with sensitive and confidential information

  • Time Recording to be completed accurately and on time

  • NGA Security Standards are adhered and followed

  • Contribute to team meetings and raise any issues immediately to your Service Manager

  • Ensure you are up to date with all NGA HR announcements and communications

  • Build good relationships with all lines of businesses where appropriate

  • Update internal stakeholders, when needed, in a timely and accurate way

  • Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

  • Adherence to all Security and Compliance procedures

  • 100% Attainment of customer SLA agreements

  • Adherence to quality standards

  • Demonstrate professionalism and act responsibly

NGA Core Competencies

  • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

  • Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

  • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

  • Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities

  • Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way


Professional /
Job Experience

  • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

  • Flexibility to support a global and fast paced environment

  • Attention to detail

  • Excellent written and verbal skills

  • Self-motivated and a willingness to learn

  • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree
Education and Training


  • BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

  • 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.

  • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred


  • Experience working with HR and payroll data

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