Customer service representative at Tetra Pak


At Tetra Pak we touch millions of lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We need smart people too. People like you, who wants to work with people like us.

Customer Service Representative


We are looking for an expert who will drive Order Management and Design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities

What You Will Do


As Customer Service Representativ, you will:
  • Manage customer’s orders, and be responsible for order selection and prioritization, follow up end to end order performance (Perfect Order index)
  • Plan order deliveries for customer and secure on time arrival
  • Responsible for invoices system processing quality
  • Monitor safety stock level and support account team to minimize finished goods stock
  • Follow-up on packaging material claim compensation handling to customer
  • Maintain a continuous communication with Key Account teams regarding supply chain issues with customers
  • Contribute to improve the rolling forecast accuracy by consolidating information from customers
  • Improve Customer Experience Survey of Supply Chain touch points

Who You Are


We believe you have:
  • College degree or above
  • Min. 3 years working experience in customer service or sales admin function
  • Preference will be given to candidates with experience / knowledge of SAP system, printing technique, graphics design
  • Preference will be given to candidates with sufficient experience / knowledge of supply chain management / customer management
  • CET-4 qualification, fluent English
  • Sound knowledge in MS word, Excel, Power Point
  • Strong customer centric mind-set
  • Very good communication & coordination skill
  • Ability to handle uncertainties and solve problems
  • Pay attention to details
  • Team player

We Offer You


  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers spirit of innovation where our engineering genius drives visible result
  • Equal opportunity employment experience that values difference and diversity
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now!


If you are inspired to share our responsibility of protecting food to protecting the planet, please apply through our careers page on www.jobs.tetrapak.com.
This job posting expires on 2021.3.31.

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