Material Work Planner-Parts Administration
Date: Nov 16, 2020
Material Work Planner-Parts Administration-AUS00147
At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.
In your role, you will:
Adhere to General Work Requirements
Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)
Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification
Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings
Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees
Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
Research, review, and verify “Over-and-Above” billings submitted by Material Logistics to determine if additional customer billing is warranted and appropriate for Core Rotable, Return Unused, and/or Dead-on-Arrival Spare Parts
Perform customer account reconciliation to resolve pricing, billing, additional billings, and core rotable return disputes
Provide training and instruction for new employees in all areas of the position, including standards and expectations.
Report status of work in process to Supervisor/Manager
Assist in workload distribution by managing the daily work volume to ensure timely processing to meet PMP and departmental objectives.
Primary resource for internal and external queries for information and processes.
As our ideal candidate,
At least 7 years’ experience in Aircraft Industry Customer Service related activities
At Least 4 Years Previous SAP experience preferred
Bachelor’s degree or equivalent experience
Technically sound skills
Strong verbal and written communication skills
Interpersonal skills necessary to establish and maintain effective working relationships with customers, co-workers, and other business area
Ability to multitask and manage multiple demands upon time while meeting deadlines
8. Planning and organizations skills necessary to effectively coordinate daily workload around multiple assignments
Demonstrated proficiencies in the Bombardier Core Values and Attributes
Knowledge of Spare Parts Warranty policies and programs. Including but not limited to: Smart Parts, Rotable Exchange, Spares Warranty, Aircraft Warranty, and Completions Warranty
Knowledge of Spare Parts price catalog Terms & Conditions or equivalent systems
Knowledge of SAP (or equivalent systems) functional transactions to allow for researching, crediting, and/or modifying billings of customer accounts
Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.
Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at careers.bombardier.com
Your ideas move people.
Job: Technical/Customer Support
Primary Location: Austria
Employee Status: Regular
Job Posting: 18.10.2020, 1:36:17 PM
Unposting Date: Ongoing
Job Segment: ERP, SAP, Aerospace, Technology, Research, Aviation, Customer Service