Senior Associate in A-Level Support for different tools and applications at Bayer A/S

Posted 5 days ago

Your tasks and responsibilities

  • Provide senior A level support services for the different tools and processes, in line with established SLA’s, safeguarding operational stability
  • Implements identified improvements to provide best practice and solutions
  • Uses change management experiences to prepare the organization for future changes related to new processes and tools
  • Supports in the alignment & implementation of new applications / processes considering both business and legal requirements for international partners.
  • Ensures CAS processes and tools are correctly documented
  • Effectively communicates & collaborates with other Support levels as well as more senior colleagues, in an international and multi-cultural environment
  • Identifies and communicates in a proactive manner any important risks or issues to next level management
  • Coordinates Jour-fixes for tools/processes one is assigned to. Follows up on KPI´s and assures quality standards
  • Helps the rest of the team to optimize both organization and workload – identifies relevant situations and provides improvement measures to management.

Work relations:

  • Team Lead (Line Manager)
  • Global IT support teams or TLs from other processes
  • Process Experts and Senior Associates belonging to Center of Expertise teams

Who are you?

  • University or commercial degree in Economics, Business Administration or Information Technology
  • Prior experience in end to end Business Processes or relevant environment
  • Flexibility, ability to work under pressure and in complex environments
  • Structured and methodical problem solving attitude
  • Customer oriented mindset
  • Good English language skills – other languages will be appreciated.
  • MS Office applications skills
  • Strong written and oral communication skills
  • Availability to travel is appreciated

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