Operations Contractor at AirSorted

At Airsorted our mission is to make hosting on websites like Airbnb hassle-free for everyone. We are the largest and fastest growing Home Sharing company in the world. We have already managed over $70,000,000 in host earnings, managing thousands of homes in more than 22 cities around the world.
Our customer promise is to make it easy,deliver great value and build trust. This is at the heart of everything that we do.
An Operations Contractor plays a critical role in delivering our customer promise. You will have a broad remit from performance managing contractors and suppliers, collaborating with teams across Iberia, to providing excellent customer service to our hosts.
You will have a great eye for detail, you will be an outstanding team player, ultimately you are someone who can be relied upon to get things done. You will be looking for flexible working of around 20-25 hours a week. Shift times are as follows:
Friday: 10am-4pm (Flexible)
Saturday: 9am-6pm (Not flexible)
Sunday: 9am-6pm (Not flexible)
Monday: 10am-4pm (Flexible)
If this sounds like you, as our Madrid Operations Contractor you'll work as part of a small supportive team, and have the opportunity to gain experience within one of the fastest growing companies in this space. Bonus if candidates speak Portuguese, although not essential.

What will you be doing

You will need to be very good at spinning plates! Our Operations teams are wizards at *managing their priorities* and being *calm under pressure*. We are looking for people who make it their mission to *obsess over client experience* and who will always look for opportunities to improve our service.
Relationships are important. Our hosts are a wonderful mix of personalities. A big part of your role will be *building great relationships* with them and being *adaptable and considerate* to the variety of our host’s needs. Similarly our suppliers are equally as important and we couldn’t solve problems without them. A big part of your role will be building positive, collaborative, relationships with them whilst holding them accountable to deliver to the agreed service levels.
You don’t need to be a real-estate expert but our hosts and suppliers will expect you to know your stuff! You will need a *willingness to learn* and be *proactive in improving your knowledge* of the vacation rental market in Madrid.
You are *incredibly adaptable*. Things change quickly when you are working in a fast growing startup, each day, week, or month will bring new challenges and require you to focus your efforts differently.
Your team will rely on you to be *proactive and detail-orientated*, always looking for opportunities to delight our hosts and guests. The work can be tough, and you will need *tenacity and commitment* to ensure that the customer promise is upheld every single day.

So, what do we give you?

  • Hourly Wage - €12 - €22 per hour depending on experience
  • Career development – unique opportunities to gain experience in a leading global startup
  • Free company Macbook

At Airsorted we believe in having a diverse and inclusive environment. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to accommodate. Just let us know what you need on your application form, or drop us an email at adjustments@airsorted.com

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