Job Description - Service Development Project Manager (19WD34264)
Service Development Project Manager19WD34264Europe, Middle East and Africa-Spain-All Regions-All Cities
Job Title: Service Development Project Manager
Office Location: Barcelona, Spain
Job ID: 19WD34264
Position OverviewWho We Are Looking For & Why:
Are you experienced in delivering a portfolio of projects with multiple teams? Would you like to work at a $2.5bn technology company, pushing the boundaries of how things are made? Do you think you can help Autodesk be at the cutting edge of Customer Success? Given Autodesk’s focus on ensuring our customers achieve their desired outcomes, we are looking for an enthusiastic and structured Service Development Project Manager to join our Customer Success Organization.
Service Development Project Manager @ Autodesk
You will join the Outcome Engineering Practice within the Customer Success Organization (CSO). CSO has a relentless focus on earning Customer loyalty. Loyalty starts when our Customers are achieving their desired business outcomes.
As a Service Development Project Manager, you are responsible for overseeing the successful development of a portfolio of Standardized Services and Technical Content – designed to help customers achieve their desired outcomes. This means working with key stakeholders across the Customer Success Organization, from technical resources, marketing and readiness teams to ensure we can successfully launch and deliver the Services and Content that’s been developed.
ResponsibilitiesDevelop strong stakeholder and contributor relationships and maintain effective communication channels
Apply experience to identify appropriate PM tools to manage resources, schedules, risks and issues while tracking the completion of milestones
Proactively manage risk, anticipate potential issues and implement appropriate mitigation
Keep executive sponsors informed via status presentations as well as appropriate escalations
Manage through others; successfully influence cross-functional team members to achieve project goals
Support team members and establish healthy, collaborative relationships
Maintain enthusiasm, energy and focus in a variety of circumstances
Ability to self-manage and proactively organize and plan project activities and dependencies to achieve success
What makes you a great fit?
You have an interest in the industries that Autodesk serves
You are excited about how digital technologies are changing the nature of work and the future of making things.
You take the initiative and drive execution of your projects
You can resolve ambiguity and manage multiple conflicting priorities
You are hyper-organized with a get stuff done attitude
You are able to influence cross-functional teams to lead them to develop high quality services products within agreed time-scales and resource budgets
You pro-actively look for risks in your projects to ensure you can mitigate
You are curious to understand why, and ask questions to help improve the way we both develop service products and our overall offering to customers.
You can make decisions, and understand that it’s OK to be wrong and course correct quickly
Minimum QualificationsPMP or PRINCE2 Certification (or desire to earn either Certification)
2 year of relevant experience managing projects or programs
Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences - internal, external, business and technical
Ability to travel 20% of time depending on assigned projects and project requirements
This role is based in our Barcelona office
Fluent English is a must
Experience of working in a customer success, consulting or support environment
Experience of managing projects using Agile methodologies
Experience of managing projects using SmartSheet
Working knowledge of Gainsight and Salesforce would be preferable.
Experience working with geographically diverse teams and remote employees a plus
Ability to execute and manage performance and expectations within a cross-functional, matrix management environment
Excellent presentation skills and experience of speaking in front of groups
About AutodeskWith Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Program & Project Management
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
To all recruitment agencies: Autodesk does not accept unsolicited headhunter and agency resumes. Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc.