Consumer service manager at Danone

Posted 1 week ago

Envasabon S de RL de CV, a subsidiary of Danone, is looking forCONSUMER SERVICE MANAGER in Mexico (MX) for Mexico City

Danone is a global food company holding top positions in healthy food through its four businesses: Fresh Dairy Products, Early Life Nutrition, Waters, and Medical Nutrition. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis.
For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside.

Contexto

Buscamos un Consumer Service Manager como parte del arranque de la estructura de E-Commerce en BEC

Objetivos de la posición

Responsable de atención a clientes para: queja, solicitudesde servicio, clientes nuevos, via redes sociales, paginas de internet, etc, contacto con lideres comerciales, regional comercial y sitio + call center. Responsable de los KPIS de servicio & reporteo, desarrollo e implementación de herramientas de monitoreo de servicio + desarrollo de dashboards,

Perfil del candidato

Interno, que conozca el mercado, puede venir de Business Development, Customer service o buen background comercial, conocimiento de la operación, orientación al servicio del consumidor final, actitud de servicio, buena habilidad en excel.

Danone Waters of America, Inc. (DWA) is a company of Groupe Danone, a leading global food and beverages company which mission is to bring health through food and beverages to a maximum number of people. DWA has accountability for best in class water execution across the United States and Canada for the evian, Badoit and Volvic brands.

Working for Danone Waters of America, Inc offers candidates progressive career opportunities in North America and our employees are part of a global network that offers the opportunity for continuous development. We are looking for passionate candidates that are looking forward to work in an entrepreneurial culture and embrace our company leadership values. Ultimately, our success depends on the quality of our employees.

Danone Waters of America is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

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